Ethics & Compliance

Our Ethical Promise

At Center for Behavioral Change, we’re committed to creating a safe, respectful, and ethical environment for the individuals we serve, our staff, and our extended network. Ethics and compliance are part of how we do business, not just a requirement, but a reflection of our values and how we build trust in our community.

Why Ethics and Compliance Matter

We believe everyone deserves to work and receive care in a space that’s guided by integrity. We take seriously any concerns about misconduct, safety, or abuse. Our compliance practices are built to meet and exceed state, federal, and regional requirements. That includes oversight of internal operations and any contracted service providers.

What is Compliance?

Compliance means following all laws, regulations, policies, and procedures that apply to the services we provide. Our internal Quality Assurance Program is based on guidance from California’s Department of Developmental Services (DDS), and other relevant agencies. This helps guarantee we stay aligned with industry standards and deliver quality care every day.

Our Values

• Integrity – We operate with honesty and expect high ethical standards from everyone who works with us.

• Respect – We treat everyone with dignity and value the diversity of our staff, clients, and partners.

• Independence – We support those we serve in building skills and confidence for greater independence.

• Transparency – We believe in open communication and clear expectations.

• Excellence – We hold ourselves to high standards and aim for continuous improvement.

• Accountability – We are responsible stewards of the resources entrusted to us.

Our Code of Conduct

Everyone representing Center for Behavioral Change is expected to:

• Be honest and avoid conflicts of interest.

• Share information that is clear, timely, and accurate. 

• Follow all laws and program requirements.

• Handle private information, including medical records, within HIPPA regulations

• Treat coworkers, clients, and families with respect and professionalism.

• Report concerns or violations promptly and responsibly.

Reporting Concerns Confidentially

We maintain a confidential reporting process to allow staff, clients, family members, and partners to raise concerns about misconduct, abuse, or policy violations. Reports can be made anonymously and without fear of retaliation.

Need to Report Something?
A dedicated, third-party reporting hotline is available to guarantee safe and anonymous communication. You’ll find access details listed on all staff materials and at key locations in our facilities.